Support - Existing Bookings

No worries, there is a link in your booking confirmation email that will allow you to reschedule your course.

If you don't have access to your booking confirmation email (make sure to check the spam folder!), you can open a support ticket here.

Please view our refund policy for details.

You need to arrive on time to complete the training.

Please view our refund policy for details.

If you can't create or verify your USI, our trainer & assessor will be able to help when you attend the training. Please make sure that you bring the required identification.

No worries, there is a link in your booking confirmation email that will allow you to re-open the page.

If you don't have access to your booking confirmation email (make sure to check the spam folder!), you can open a support ticket here.

Please open a support ticket here to cancel your course.

You can view our refund policy for details.

Please open a support ticket here and we'll get back to you as soon as possible.